Terms of Service

These Terms of Service govern your use of the services provided by Cole’s Property Enhancement. By requesting, booking, or using our services, you agree to these Terms of Service.

1. Services

Cole’s Property Enhancement provides professional property enhancement and exterior cleaning services. Services may include window cleaning and other related property maintenance services as described on our website, estimates, invoices, or other promotional materials.

The exact scope of work will be communicated to the customer before work begins.

2. Estimates & Pricing

Estimates or quotes are based on the information available to us at the time they are provided.

Final pricing may vary if the scope of work changes or if conditions are discovered that could not reasonably be identified when the original estimate was provided.

Any significant changes to the scope or price of the work will be communicated to the customer when reasonably possible before the additional work is performed.

Unless otherwise agreed in writing, all prices are in U.S. dollars.

3. Appointments & Cancellations

Appointments should be scheduled in advance.

Customers should provide at least 24 hours' notice when cancelling or rescheduling an appointment.

Late cancellations or missed appointments may be subject to a cancellation or service fee when applicable.

Cole’s Property Enhancement reserves the right to reschedule appointments because of severe weather, unsafe conditions, equipment issues, or other circumstances outside our reasonable control.

We will make reasonable efforts to notify customers when an appointment needs to be rescheduled.

4. Payments

Payment is due upon completion of the service unless another payment arrangement has been agreed upon in advance.

We may accept payment methods made available by Cole’s Property Enhancement at the time of service.

Customers are responsible for providing accurate payment information and completing payment for services rendered.

Outstanding balances may be subject to reasonable collection efforts.

5. Customer Responsibilities

Customers are responsible for:

• Providing safe and reasonable access to areas where services are scheduled.
• Removing or securing personal belongings, obstacles, decorations, and other items that could interfere with the work.
• Securing pets during service when reasonably necessary.
• Informing Cole’s Property Enhancement in advance of known hazards, fragile surfaces, damaged property, or special conditions requiring additional care.
• Ensuring that the company has permission to access and perform work on the property.

If unsafe conditions prevent the work from being performed safely, Cole’s Property Enhancement may decline, postpone, or stop the service.

6. Property Conditions & Pre-Existing Damage

Cole’s Property Enhancement takes reasonable care while performing its services. However, existing conditions can affect the results of cleaning and other property enhancement services.

We are not responsible for damage that:

• Existed before our arrival;
• Results from defective, deteriorated, improperly installed, or previously damaged materials;
• Results from normal wear and tear;
• Results from unsafe or hazardous property conditions outside our control; or
• Could not reasonably have been identified before the service was performed.

Customers should notify us of known damage or unusual conditions before work begins.

7. Windows, Screens & Other Surfaces

Cleaning may reveal pre-existing scratches, cracks, seals, oxidation, deterioration, hard-water staining, mineral deposits, or other conditions that were not readily visible beforehand.

While we will use reasonable care, Cole’s Property Enhancement does not guarantee the removal of permanent stains, mineral deposits, oxidation, scratches, etching, or other damage that cannot reasonably be removed through ordinary cleaning methods.

8. Weather & Unsafe Conditions

Certain services may depend on weather and site conditions.

Cole’s Property Enhancement may postpone or reschedule work when weather, property conditions, or other circumstances create an unreasonable safety risk or make the service impractical.

We will make reasonable efforts to communicate any weather-related changes to the customer.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

If you believe that a service was not completed as agreed or that an area was missed, please contact us within 24 hours of completion.

We will review the concern and, where appropriate, make reasonable efforts to correct the issue.

This satisfaction policy does not cover pre-existing damage, conditions outside our control, or results that are inherently limited by the condition of the property or surface.

10. Limitation of Liability

To the extent permitted by applicable law, Cole’s Property Enhancement will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our services.

Nothing in these Terms is intended to exclude or limit liability where such limitation is prohibited by applicable law.

11. Refusal or Termination of Service

Cole’s Property Enhancement reserves the right to refuse, postpone, or terminate a service when reasonably necessary, including when:

• Conditions are unsafe;
• The property presents a significant hazard;
• The customer or another person interferes with the safe performance of the work;
• Required access is unavailable;
• The actual condition of the property differs materially from the information provided when the service was scheduled; or
• Other reasonable circumstances prevent the work from being safely or appropriately performed.

12. Changes to These Terms

Cole’s Property Enhancement may update these Terms of Service from time to time. Updated Terms may be posted on our website with a revised effective date.

The Terms in effect at the time a service is booked will generally apply to that service, unless otherwise required by law.

13. Governing Law

These Terms of Service are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

14. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Cole’s Property Enhancement
3802 Sherman Circle
Indianapolis, Indiana 46220
United States
Email: colelittle16@icloud.com
Phone: 317-794-2411
Website: colespropertyenhancementllc.netlify.app